Lesson 3
In pairs: What things do you like to buy? What can you do if there's a problem with an item? a. Listen to an expert talking about shopping online. What's the main idea? b. Now, listen and complete the notes. Write one word only for each answer.a. Read June's email and choose the best subject heading.c. In pairs: Have you ever contacted customer service about something you bought? Did they fix your problem? a. Read about writing complaint emails, then read June's email again and underline the exa
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